Final call - ice cream this good is worth the price and worth the wait. However, for the most expensive ice cream I've ever had in my life, I kinda need to enjoy the experience too!
Love this cold stone. They're always busy on the weekend so please expect to wait for your turn. Not sure where another cold stone is near this one but this is my go to desert on a date night.
This was my first time visiting this location. As usual, there were many great ice cream flavors, as well as sorbet, frozen yogurt, and sugar free options. I loved my CC Signature Creation "Coffee Lovers Only," but I was less than thrilled with the service.
It was a Saturday night and the line was out the door! Staff were very efficient but seemed preoccupied chatting and laughing with each other rather than with customers. Then again, many people in line were on their phones anyway :/
Staff is always nice to us when we go.
Who doesn't love ice cream service is always great
Always a great experience!!! Why??? Great ice-cream and great ice-cream creations. Most importantly great management and a staff of young people that aim to please. To that I say Tip Tip Hooray!!!
I would give this location 0 stars if I could. We had a problem with our ice cream last week, we get ice cream at cold stone all the time and have never had a problem until then. We are down here from Florida because Irma destroyed our home and took my 14 year old son from us. My wife called to complain about the ice cream on multiple occasions leaving her info for the manager to call her back with absolutely no return call over this last week. She tried calling one more time tonight as we are leaving back east tomorrow and finally got ahold of a manager. The manager was very rude from the get go, Shaylee she said her name was when my wife asked though with the hesitation to give it it is probably fake. She said she would do absolutely nothing to remedy the problem without a receipt, the ice cream and a death certificate for my son.....you would think as bad as Katrina devastated the area down here many years ago people would be more understanding.... this girl wasn't in any way, shape, or form understanding nor did she have 1 iota of knowledge on proper customer service and I know cause I was a customer call center manager down in Florida as well as a pretty well known restaurant critic with over 1 million YouTube followers. I will be contacting corporate HQ for Cold Stone tomorrow. I will never step foot in this location again and I very well may be contacting my attorney to pursue legal action. I highly recommend if in the area and want Cold Stone ice cream...... drive a bit farther to another location otherwise you too may face this immature little girl. The time of call was about 9:45 pm Monday Oct 2 so Shaylee.... whether that is your real name or not.... your manager, your owner and anyone that is over you at this point will know what you did and I will guarantee that you won't be working any customer facing or management roles in the future for this area..... Better get used to saying would you like fries with that..... That is if you can find a job at all in the restaurant industry.....
Cold Stone Creamery is a US Bakery based in Elmwood, Louisiana. Cold Stone Creamery is located at 1130 S Clearview Pkwy Ste F, Elmwood, LA 70123, USA.
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